Things We're Asked
Check in & check out.
Apartments cannot be guaranteed until 4 PM however, it’s usually much earlier. Keys? We will send you the lockbox code and location on the arrival day; if you do not receive this then please go to the Sandringham Hotel reception.
Latest check-out by 10:30 AM. Please return the keys to the lockbox or to the Sandringham Hotel reception on the Esplanade.
Where are you?
Seafront Serenity: Esplanade, Sandown, PO36 8AE – it’s the single story flat-roofed magnolia building with three glazed doors adjacent to the Sandringham Hotel, directly opposite the sea and in front of the parking.
Balcony On The Bay / Beach Lookout: 54 High Street, Sandown, PO36 8AE – it’s the light blue building with a dark blue door above marked ‘Clifton’ and directly opposite the pink charity shop.
Parking info.
Each apartment has a designated space on the Esplanade, adjacent to the Sandringham Hotel. Space for two standard size cars.
7kW EV charging is available at the Sandringham Hotel – please bring your own type 2 charging lead.
Are you pet friendly?
We welcome well-behaved and trained adult dogs subject to our terms and conditions.
We cannot accept your booking if you arrive unannounced with a dog. Select the Dog add-on when booking online.
Frequently asked...
Each apartment has something different to offer. Please see:
Seafront Serenity: there are six small steps up to the entrance. Internally, there are three steps up to the kitchen and bathroom.
Balcony On The Bay: there are two small steps to the entrance. The apartment is on one level.
Beach Lookout: there are two small steps to the entrance then nineteen steps to the apartment. Once at the top, the apartment is on one level.
Each apartment has free unlimited Wi-Fi.
And we have a fibre to the premises (FTTP) connection which means a superfast ‘ping’ or low latency. Each device is allocated 15mbps download and 3mbps upload speed; perfect for browsing, streaming and light gaming.
Yes! Our brand new ‘Go Flexi’ option is available when booking direct on our website, or over the phone.
With a minimum of 10 days notice we’ll refund you 80% of the cost of your accommodation, or you can reschedule subject to availability. See our full T&Cs.
The hotel is currently closed, so the swimming pool and facilities are unavailable during this time. The hotel is due to re-open on Friday 18th April 2025.
When available, the swimming pool operating hours are 8 AM to 8 PM. Booking is not required.
No, the Isle of Wight has the same three pin socket outlets as the rest of the UK.
There’s also a USB socket in each apartment’s kitchen if you forget your USB plug.
Sandown is a bustling seaside tourist town, and there’s even more things to get up to and explore across the Isle of Wight… See our explore section for inspiration.
Each apartment has its own thermostat available to you, where you can set your desired temperature for the central heating.
The apartments do not have air conditioning. We recommend that you bring a fan with you if you’re not a fan of the heat – pardon the pun!
We do not charge for infants (under 2 years).
We can provide a cot for a small additional charge – please give us notice. Alternatively, you are more than welcome to bring your own.
If you booked on our website or over the phone you would’ve received this automatically. If not, or if you booked via a third party booking site or agent please contact us.
Our VAT registration number is GB 108 891 451.
Please get in touch using the contact form or on 01983 403374.
My question isn't here...
If we’ve been unable to answer your question here then we’re more than happy to assist directly.
C/o Sandringham Hotel, Esplanade, Sandown, Isle of Wight, PO36 8AH
+44 (0)1983 40 33 74
hello@cliftonseafrontapartments.co.uk
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